What is Managed Service Provider?

What is a Managed Service Provider?

A managed service provider (MSP) is a company that manages the IT infrastructure and/or end-user systems of a customer remotely, typically on a proactive basis and under a subscription model.

Under this subscription model, the customer is the entity that owns or directly oversees the organization or system being managed, whereas the Managed Services Provider (MSP) is the service provider providing the managed services.

Advantages of MSP

The adoption of managed services is intended as an effective way to keep the technology updated, to gain access to skills, and to address cost-effectiveness, service quality, and risk issues.

Reduce Labor Costs

Recruitment and training IT staff can be very expensive and your expectations are not always met by temporary workers. Outsourcing allows you to focus your staff on where you most need them.

Managed Service Providers vs In-House

In this whitepaper, you'll find:

  • Reasons to Opt for In-House IT
  • Reasons to Opt Against In-House IT
  • Advantages of Managed Services
  • Disadvantages of Managed Services

Stay Focused on Your Core Business

As a company thrives, employees may have to take on an ever-expanding range of IT responsibility that goes beyond their original roles. As IT tasks grow, the focus for employees on their primary work is becoming increasingly difficult. In addition, to avoid downtimes, they may need to prioritize those IT tasks.

In order to enable both technical and non-technical staff to better manage their time and improve their work efficiency, the IT management responsibility lies with a dedicated expert team. Outsourcing can help a company remain focused on revenue and innovation. The IT services managed provider is able to perform worldly tasks, and the customer can work more efficiently

Increase Efficiency and Competitiveness

Organizations trying to do all IT services on their own can have significantly increased research, development, and implementation time, all of which increase costs and are then eventually passed on to customers.

Quickly Implement New Technology

A high quality IT service organization will have the resources immediately to initiate new projects. It can take weeks or months to manage the same project internally, to hire, train and support the right people. Quality IT companies bring with them years of experience at first saving time and money for most implementations.


Given the rate of technological progress and the need for companies to scale up or down their resources on-demand, scalability is vital to support business growth and development. As a company expands, it should anticipate unexpected hurdles, one when technology requirements outgrow available resources. MSPs will provide support and services for growth stimuli or emergencies as required

Compliance and Security

Are your workstations and servers being audited? Has your company been implementing and maintaining PCI security standards? Businesses have more ways than ever to prosper by taking many forms of payments such as Credit and Debit Cards, Gift Certificates, E-Checks, Wire Transfers to name a few, but with these forms of transacting also comes the need for due diligence. You can be sure that your company minimizes the risks associated with maintaining customer data, credit card numbers, sensitive competitive data, etc by outsourcing a skilled management company that is familiar with the PCI conformity standards.